Coronavirus: We are now responding to non-emergency repairs in all areas. Find out more

Your online account is the simplest way to to report a routine repair, book a routine repair appointment, view your rent account or make a payment.

Whether on a PC, tablet or your smartphone, you can manage your home from any location and at any time of day that suits you.

If you haven’t registered yet, what are you waiting for? All you need is your payment reference number and an email address.

Create your account now

 



Benefits of creating an account:

  • Make a payment to us
  • Check your rent balance
  • View your rent statement
  • Report a repair and check repairs history

You can also:

  • View repair responsibilities
  • Report anti-social behaviour
  • Request a call back to set up a direct debit
  • Request to end your tenancy
  • Request an alteration to your property
  • Request to erect a satellite dish
  • Request to have a pet or run a business from home
  • Log a communal area request
  • Update your contact details
  • Get involved with customer involvement surveys, action groups and online forums.

ALREADY HAVE AN ACCOUNT?

Sign in to manage your home


Manage your home FAQs

Creating an account is easy, and it only takes a few minutes. All you need is your email address and payment reference number.

Find out how to create an account

Your username and password are unique to you. Our website also uses industry-standard best security (SSL 128-bit encryption) to keep your details safe and protected. 

Please do not share your login or password details with anyone else as this will enable them to access your personal data. If you suspect that your online services account security has been breached please contact us on inclusion@placesforpeople.co.uk so that we can take steps to place a hold on your account.

Your can reset your password here and we'll email you a unique link so you can choose a new one.

Please contact the Customer Service Centre to let us know you have changed your email address and that the access to the Online Service account is removed.

Once this has been done you will be able to register for another Online Service account with your new email.

Please contact the Customer Service Centre to advise us if you want access to the Online Service account removing.

An account can be opened again at any time using your new email details should you wish to sign up again in the future.

Your payment reference number can be found on your rent statement.

Yes, you can download your statement and you will be able to print from your computer.