Before you start

You should know that:

  • some minor repairs are your responsibility.
  • you need to pay for repairs caused by accidental damage, misuse or neglect.
  • if you’re elderly or disabled then you can use a handy person service to get free help with smaller repairs
Report a repair

Emergency repairs

All emergency repairs need to be reported by phone. Please call us immediately on 01772 667003. The line is open 24 hours a day, 365 days a year. 

Emergency repairs that should be reported immediately include:

  • Gas leaks
  • Uncontainable water leaks
  • Complete loss of heating and hot water
  • Electrical or fire risk
  • Property security

An emergency repair is any problem that could be a security risk or cause harm to you, another person or to your property.


Report a repair online

The easiest way to report a non-emergency repair is online. Once signed in to your online account, you can provide details of the repair, upload photos of the issue and schedule appointments at a time that suits you. We recommend you give as much detail as you can as this will help us to plan your repair more quickly.

Report a repair online


Don’t have an online account?

If you haven’t signed up to manage your home online yet, do it now in just a few minutes? 

All you need is your Payment Reference Number and an email address. Your Payment Reference Number can be found on your rent statement.

Create your account now