Our aim is to ensure we handle your complaint in a prompt, polite and fair way, by working with you to find a resolution as soon as possible.
Once we know something has gone wrong, we can put things right, and prevent similar things happening in the future by learning from our mistakes.
We have fully adopted the Housing Ombudsman Complaint Handling Code.
It is easy to make a complaint about our service. We have a dedicated team of Customer Focus Advisors to handle your complaint.
To make a complaint you can:
Customer Focus Team
Places for People
PO Box 2070
When you contact us, please tell us:
We will always try to resolve your complaint on the day we receive it. If we are unable to resolve the complaint within 24 hours, we will acknowledge that we have received your complaint within five working days.
To view the detail of our complaints procedure please click here.