Manage your home

Looking after your home has never been quicker or easier thanks to our online services. 

Get involved

We encourage customers to give us regular feedback and help us learn where we can improve.

We also run lots of events where you can meet people and get more involved in your community.

Answers our customers found useful

The quickest way to report a repair is via your online account.

  • Please give as much detail as you can to help us to plan your repair.
  • You can report details, upload images and schedule appointments through our online form.
  • We aim to do repairs at a time that's convenient. We'll do our best to accommodate your preferred times.

In general, you're responsible for taking care of your home, which means doing things like internal decoration, gardening, simple DIY jobs and looking after any fittings or appliances you install. You are also responsible for any damage you cause.

Creating an account is easy, and it only takes a few minutes. All you need is your email address and payment reference number.

Find out how to create an account

Your username and password are unique to you. Our website also uses industry-standard best security (SSL 128-bit encryption) to keep your details safe and protected. 

Please do not share your login or password details with anyone else as this will enable them to access your personal data. If you suspect that your online services account security has been breached please contact us on so that we can take steps to place a hold on your account.

Your can reset your password here and we'll email you a unique link so you can choose a new one.

Please contact the Customer Service Centre to let us know you have changed your email address and that the access to the Online Service account is removed.

Once this has been done you will be able to register for another Online Service account with your new email.

Please contact the Customer Service Centre to advise us if you want access to the Online Service account removing.

An account can be opened again at any time using your new email details should you wish to sign up again in the future.

Your payment reference number can be found on your rent statement.

Yes, you can download your statement and you will be able to print from your computer.

Prefer to speak to someone?

If you can't find an answer to your problem, have an emergency or just need to speak to someone in our team then please give our friendly customer service team call.